1. 30-Day Return Window

Customers may request a return within 30 days of receiving their order. To be eligible, the product must be in its original condition and must not have been modified, altered, or damaged after delivery. Please contact us as soon as possible to initiate the process.

2. Eligibility for Returns

Returns are accepted under the following conditions:

• Product is returned within 30 days of delivery
• Product is in original, unmodified condition
• Product was significantly different from what was described or ordered
• Product arrived with major structural damage caused during transit
• A duplicate or incorrect order was shipped

Returns are not accepted for minor cosmetic variations in used containers or custom-built orders.

3. How to Initiate a Return

• Contact us at Info@containersalesone.com or call (310) 464-7776
• Provide your order number, photos of the product, and reason for return
• Our team will review your request within 3–5 business days
• If approved, we will coordinate return logistics and next steps

4. Refund Methods

Approved refunds will be issued via the original payment method within 7–10 business days of return approval. Shipping and delivery fees are non-refundable unless the error was on our part.

5. Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellations may be subject to a restocking or processing fee of up to 15%.

6. Non-Returnable Items

• Custom-built or modified containers
• Products that have been installed, welded, or permanently altered
• Orders cancelled after the 30-day window